Refund policy

Below is our return policy:

1. If you are not satisfied with the quality of the product you purchased from us, you can return it within 14 days of receiving your order. The product must be in its original packaging and in a condition suitable for subsequent sale. We will refund the cost of the item, except for the shipping cost.

2. If the item was damaged during delivery, please let us know within 48 hours of receiving your order. We will replace the damaged item for free or refund the item price and shipping cost.

3. If you made a mistake when choosing an item and want to return it, please contact us within 14 days of receiving your order. The product must be in its original packaging and suitable for resale. We will refund the cost of the item, except for the shipping cost.

4. If you receive the product incomplete or defective, please contact us within 48 hours of receiving your order. We will replace the missing items or refund the cost of the missing items and the shipping cost.

5. We do not accept returns of cutting tools, milling cutters and brushes. Unfortunately, we do not accept returns of sale items or gift cards.

6. Extractors and machines can be returned within 30 days of purchase. We will conduct an expert examination within 5 days after receiving the product. If a factory defect is found, we will refund the money or offer to ship a new product. The shipping costs are paid by the buyer.

We are not responsible for any damage caused by improper use of the product.

We appreciate your trust and are ready to help you with any questions related to the return of the product. If you have any questions or concerns, please contact us by email. nailsstorebyramos@gmail.com or the phone number listed on our website.